What are provisions of the Consumer Law of the Philippines for purchases of goods online?

[Alwin Aguirre]

I am aware that the no return-no exchange policy should not be implemented. But as an online seller, I have had some instances of items being returned or exchanged for the following reasons:

1. Item was found faulty due in the course of shipping/handling
2. Customer returned the item realizing that the purchased item did not fit their requirements

I use several platforms to sell my goods. In one discussion forum, the seller pointed out that her Terms and Conditions included not honoring exchanges or returns when the item is broken because of mishandling on the part of the courier. She further explained that her products are bubble-wrapped to ensure utmost protection of the merchandise and that is the reason why she implemented such policy.

 

In my case, I have honored returns and exchanges, though I felt that a customer realizing that he/she purchased the wrong item should not be given consideration. We've had some customers not pursuing their orders which in the end became added inventory.

 

Your responses are highly appreciated. Thanks.

[Janette Toral]

Hi Alwin. Kindly refer to this one
http://www.dti.gov.ph/uploads/DownloadableForms/DTI-DOH-DA%20JDAO%2...